At Home Essentials & Décor, we are committed to making your online shopping journey smooth, secure, and enjoyable. Our Help Center is designed to provide you with quick solutions, guidance, and direct support whenever you need it.
How to Get Assistance While Shopping
1. Live Chat Support
Our website features a real-time chat option where you can connect with our Customer Service Team instantly. Use this feature if you:
- Need help navigating the website.
- Have questions about a product.
- Require immediate support during checkout.
Available Monday–Saturday, 9:00 AM – 7:00 PM (EAT).
2. Call Support
Speak directly to one of our support agents for faster resolutions.
- Hotlines: +254 711 776 480 +254 796 984 944 +254 721 443 225
- Operating Hours: Monday–Saturday, 9:00 AM – 6:00 PM (EAT).
3. Email Assistance
For order-related inquiries, product details, or follow-ups, kindly reach us at:
support@hoomeessentialsdecor.store
We aim to respond to all emails within 24 hours.
4. FAQs Section
Before reaching out, you may find answers in our Frequently Asked Questions (FAQs) covering:
- Ordering process
- Payment methods (M-Pesa, Cards, Bank Transfer, Cash on Delivery)
- Shipping timelines & costs
- Returns and refunds policy
- Product availability and warranties
Visit: FAQs
5. Track Your Order
Once your purchase has been confirmed, you will receive a tracking code via SMS or email. You can use this code on our website’s Track Order page to monitor your delivery status in real-time.
6. Social Media Support
Connect with us through our official social media channels for updates and quick responses:
TikTok: @homeessentials254
Facebook: Home Essentials & Décor Kenya
Instagram: @homeessentialsdecor
Self-Service Tools
Order History: Log into your account to view past and current purchases.
Wishlist: Save products you like for easy access later.
Returns Portal: Submit a return request directly from your account dashboard.
Escalation of Issues
If your issue is not resolved through the above channels, you may escalate it to our Customer Experience Manager via email at: escalations@homeessentialsdecor.store. All escalations are addressed within 3 working days.
Commitment to Service
We believe shopping for furniture and décor should be stress-free. Whether you are buying your first item or furnishing your entire home, our dedicated team is here to guide you every step of the way.